Policy overview
This policy explains how we collect, use, and protect your personal data in accordance with UK
GDPR and the Data Protection Act 2018.
Data we collect
Personal information
- Full name
- Email address
- Phone number
- Billing address
Property information
- Property address
- Developer details
- Access arrangements
Technical data
- IP address
- Browser type
- Website usage data (via cookies)
Inspection data
- Photos/videos of property
- Notes and snagging reports
How we use your data
We use your data to:
- Provide snagging inspection services
- Produce and deliver your report
- Communicate with you regarding bookings
- Process payments and invoices
- Improve our service and website
- Comply with legal obligations
Lawful basis for processing
- Contractual obligation — to deliver the service you booked
- Legitimate interests — to improve services and manage operations
- Legal obligation — to comply with applicable laws
- Consent — for marketing communications (if applicable)
Sharing your data
We do not sell your data.
We may share your data with:
- IT and software providers
- Payment processors
- Professional advisors (e.g., accountants, insurers)
Where necessary, we may share information with organisations such as HM Revenue & Customs or
dispute resolution bodies like the Property Ombudsman.
Data storage & security
- Your data is stored securely using appropriate technical measures.
- We restrict access to authorised personnel only.
- We retain data only as long as necessary (typically 6 years for legal/financial records).
Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Cookies
Our website may use cookies to improve user experience and analyse traffic; you can control
cookies via your browser settings.
Drone usage
- Purpose: Drone footage is used solely to identify defects (snags) in
inaccessible areas like roofs and guttering.
- Data minimisation: We aim to capture only what is necessary.
- Collateral intrusion: Any unintentionally captured footage of identifiable
individuals or neighbouring private property will be deleted or blurred.
Thermal imaging usage
Thermal images are used exclusively to identify defects (snags) not visible to the naked eye such
as water ingress, poor insulation, or underfloor heating issues.
Marketing consent
We would like to send you information about our snagging services, new build maintenance advice,
special offers, and company updates. We do not sell your data to third parties for their
marketing purposes.
Changes to this policy
We may update our policy from time to time. Updates will be posted on our website with the
revised policy.